9:23am
Heather Jenkins is the HR Manager at West Coast Savings Credit Union. She is a key member of the intranet team and oversees 3 content managers for their intranet The Buzz. Heather is currently fiddling with her laptop in the 3rd floor conference room and mumbling under her breath. She checks the clock on the south facing wall. Everyone’s due to start arriving for the 9:30 intranet team meeting and her laptop and the projector in the conference room are having a minor disagreement.
Heather tries to get the projector working once more and pressed for time, decides that she’s going to need the big guns to help deal with the problem. Using the speakerphone in the conference room, she dials the extension for the Support Desk but the call goes straight to voicemail. She hangs up and opens The Buzz from her laptop, thanking the stars above for the “Chat to Your Support Techs” box on the intranet home page. Brent Myers, a fellow Communications team member, contributed that idea in the intranet suggestion box to help reduce call volumes on the IT help desk, and it’s precisely in times like these when intranet chat comes in handy.
Scanning the list of Support Techs, Heather notices her buddy Jack online. She clicks on his name, opens a chat window and types “Help! Meeting in 2 mins and my laptop and the projector in the conference room hate me.” Jack responds immediately with “LOL. Is that 3 times this month now? I’ll be right there.” Heather breathes a sigh of relief knowing that help is on the way.
“A Day in the Life of an Intranet” is a blog post series by Rachel Lai of Intranet Connections that explores how employees at the fictional company West Coast Savings Credit Union interact with their intranet, The Buzz, during the course of a day at the office
Tags: Employee Communication, Intranet Applications, intranet ROI, Intranet tips, Social Software
